Account Manager

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations. As an Account Manager at Deliverect, you will be the central point of contact for a portfolio of customers, owning the post-sales relationship to ensure they gain maximum, ongoing value from our platform. You will manage medium-to-high complexity accounts and act as the internal process owner, collaborating cross-functionally to transform customer needs into feasible, value-driven solutions.

Responsibilities

Drive commercial growth and retention by owning the full lifecycle of contract renewals, identifying upsell and cross-sell opportunities, and driving expansion paths to achieve revenue targets and increase customer lifetime value; Build and strengthen deep, long-term partnerships with a portfolio of accounts, conducting Quarterly Business Reviews (QBRs) and designing tailored engagement strategies for high-value customers; Act as the main point of contact for customers, gathering requirements and pain points, and serving as the internal advocate by collaborating closely with Product, Legal, and Finance teams; Take ownership of strategic customer projects, from identifying the need for new locations to showcasing new platform features, ensuring seamless execution and timely resolution of most mid-level escalations; Segment and prioritize customers based on potential and risk, and autonomously decide on day-to-day engagement cadence to ensure consistent account health

Requirements

Fluency in English and Dutch with strong written and verbal communication skills; 3-5 years of experience in Account Management or a commercial-focused role (e.g., Sales) with a proven track record of managing and growing a book of business within the B2B SaaS & Food Tech industry; Expert relationship building and communication skills with a high degree of empathy and the ability to engage clearly with internal stakeholders and external customers; Great commercial acumen and a deep understanding of SaaS business models, subscriptions, and expansion paths (upsell, cross-sell); A good understanding of APIs/integrations and the ability to leverage data to read product usage and identify churn signals; Expertise in CRM tools (ideally HubSpot or Salesforce) for pipeline tracking, interaction documentation, and revenue forecasting; Demonstrable project management skills with the capacity to lead and manage multiple complex projects simultaneously for your customers, utilizing project tracker tools; Legal right to work in the country where the role is based

Nice to have

Fluency in a third language (e.g., Italian, German)

Benefits

Dedicated learning budget; Opportunity to solve meaningful challenges; Drive innovation with weekly releases and new features; Collaborate with a global team; Be part of a rapidly scaling SaaS unicorn; Regionally tailored compensation and benefits packages