Account Manager

Digital Virgo is a global leader in mobile payment and monetization through direct carrier billing (DCB).

We operate in over 40 countries and partner with telecom operators and merchants to deploy high-impact payment and content services.

Responsibilities

Manage operator accounts in your area to develop DV offers and services.; Adapt the sales strategy and project roadmap to local priorities and expectations,; Lobby operators (with the support of country managers) to ensure continuous optimization of Digital Virgo's terms and conditions.; Monitor project deployment with the help of DV support teams for product/service launches.; Coordinate the implementation of technical connections with telecom operators and partners; Supervise service launches, optimizations, and incident resolutions with technical and marketing teams.; Benchmark continuously to identify new market opportunities and optimize existing operations.; Prepare reports on operational and commercial performance.; Track KPIs and perform analysis to develop accurate sales and performance forecasts.; Manage and grow operator accounts in the assigned region, ensuring alignment with local priorities.; Support product roadmap discussions and contribute innovative ideas to improve competitiveness and local impact.

Requirements

Master’s degree (Business, Telecom, or related field).; 5+ years of professional experience in digital services, telecom, or mobile payment environments.; Proven experience in project coordination and account management with telecom operators.; Familiarity with DCB business, telecom billing, and technical platforms (APIs, integration flows, SMS, USSD).; Strong analytical and reporting skills (Excel, PowerBI, or equivalent).; Fluent in English (mandatory), French is a strong plus.; Entrepreneurial, dynamic, and organized personality with excellent interpersonal and negotiation skills.; Ability to work in a multicultural environment, travel when required, and handle several projects simultaneously.; Strategic thinker with strong problem-solving and adaptability skills.; Autonomous yet collaborative, able to interact effectively with both business and technical profiles.; Results-driven, proactive, and committed to continuous improvement.; Positive, persuasive communicator capable of building trust with partners and internal teams.