Account Manager

We are seeking an Account Manager to oversee and grow an assigned client portfolio by providing exceptional service, educating customers, identifying growth opportunities, and ensuring timely renewals. This role focuses on deepening existing customer relationships while also supporting team members as needed.

Responsibilities

Collaborate with the Sales and Customer Success teams to communicate CentralReach's value, vision, and strategy, driving business growth; Lead regular business reviews to stay aligned with customers as they scale; Partner strategically with clients to understand their goals and align them with products and services; Deliver product demonstrations and presentations tailored to client needs; Support account renewals, emphasizing growth and multi-year commitments when necessary; Maintain accurate CRM records of customer interactions, successes, and challenges; Provide proactive communication and feedback to customers and internal teams regarding product insights and market trends; Engage with the CentralReach Product Council, sharing customer-driven feedback to help shape the product roadmap

Requirements

At least 5 years of experience in a SaaS Sales environment as an account manager; Passion and ability to truly understand a client's business in order to educate customers on how CentralReach will be meaningful to their business; Extreme hunger to be successful and help CentralReach sales and customers win; Thrive in an environment where the only constant is change; Embrace aggressive goals and work hard to achieve them; Naturally curious and invest time and energy into learning about the sales process, prospects, and solutions being sold; Able to utilize Sales CRM tools such as SalesForce or similar; Excellent written and verbal communication skills, strong attention to detail, and good follow-through; Proactive approach to account management; Comfortable diving in with discovery questions to understand account needs

Nice to have

Experience as an account manager in a health-tech space; Experience using the CentralReach platform

Benefits

Competitive compensation; Comprehensive health benefits; Generous PTO; 401(k) matching; Paid parental leave; Hybrid work schedules; Career development support; Wellness programs; Opportunities to give back through CR Cares