Account Manager/ Project Manager

The 1000heads Account team is a proud, powerful collective of social media obsessives who are experts in managing clients relationships. You will work closely with a whole host of departmental specialists, from Creative, Insights, Design, and Strategy to deliver transformational social-first work for our clients. We are looking for an enthusiastic, solution-oriented account manager with strong interpersonal and organizational skills. Playing equally significant internal and external roles, the successful candidate will join as an integral member of this high-profile team and will balance priorities cross-department to deliver high quality work. The ideal candidate has agency experience, with a mix of production and social marketing experience. Experience working on large accounts is preferred due to the fast-paced environment. While influencer/talent work is a plus, a strong understanding of social channels and ATL production is essential.

Responsibilities

Consistently developing innovative and creative ideas and solutions for client campaigns; Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations; Developing a clear understanding of your clients’ brand(s), category and customers; Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity; Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary; Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client; Manage IRL and virtual event activations; Developing effective project plans and project specification documents; Producing accurate cost estimates, and ensuring they are signed off by the Account Director and the client before work proceeds; Ensuring all billing is completed on time; Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure; Assisting with the production of client reviews with senior clients; Overseeing and owning the overall quality of the final deliverables on projects that you manage; Ensuring your Account Director and / or Creative Director signs off all briefs and attends important project meetings; Maintaining a central file of essential client information; Managing Timelines

Requirements

2-5 years of proven agency experience; Budget management; Ability to multi-task; The ability to think strategically and scrappy; Comfortable being in and leading the day-to-day work of account management; Culturally connected — you love all things social!; Strong understanding of social channels and ATL production; Agency experience with a mix of production and social marketing experience

Nice to have

Social agency or client experiences; Experience working on large accounts; Influencer/talent work is a plus

Benefits

Medical, dental, vision, and more; Generous time off package, including the last week of the year; 401k & Roth retirement investment options with employer match after one year; Gym and professional development stipends; Culture Club with monthly activities like sports, games and happy hours; DEI Council and Employee Resource Groups; Commute and parking benefits; Wellness program that focuses on mental, physical and financial employee wellness