Account Manager - Small Multi Location (Spain)

Dandy is looking for an Account Manager to join the growing team and delight our customers: dentists across the country. New customers will be transitioned directly from sales to you, and you will quickly build your portfolio to 100+ accounts. Our Multi Location segment serves parent accounts that have more than 1 location. As the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention.

Responsibilities

Drive NRR through strategic account planning and proactive customer engagement; Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement; Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy's customer journey; Identify and execute upsell and cross-sell opportunities within your book of business; Drive activations of more users/doctors within a practice; Drive sales of additional scanners within a practice; Drive expansion through selling into additional practice locations; Build and maintain strong, long-lasting relationships with doctors at key accounts; Provide consultative solutioning and negotiate commercial terms with doctors; Experiment and execute on churn reduction strategies; Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry; Speak the language of clinicians to problem solve; Experiment on tactics, talk tracks, and use cases to continuously improve customer retention; Collaborate with cross-functional teams such as customer support and training; Collect feedback and disseminate learnings back to the company to drive product enhancements

Requirements

6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists; Track record of upselling and growing your account portfolio; Established and managed relationships with multiple stakeholders at small to medium sized businesses; Enjoy talking on the phone with clients for over 60% of your day; Have a desire to dive deeper and understand customer's pain points; Comfortable analyzing data and using dashboards to inform your decisions and outreach; Enthusiasm for experimentation and iteration to hone your craft; Highly motivated, performance driven individual; Exceptional communication, problem-solving, and organizational skills; Ability to thrive in a fast-paced environment and adapt to changing priorities; Native or near-native fluency in the local market language, with strong knowledge of local dental norms and terminology; English fluency is also required for global collaboration; Based in Barcelona, Spain with an in-office requirement of 4 days a week

Nice to have

Fluency in Catalan

Benefits

healthcare; dental; mental health support; parental planning resources; retirement savings options; generous paid time off