Account Services Coordinator (Temporary - 7 Months)

As an Account Services Coordinator – NAM (Temporary), you are at the center of how Arc'teryx products reach wholesale accounts, translating inventory availability into fulfillment decisions that protect service levels and support commercial relationships. You will build hands-on expertise in orderbook management across prebook, in-season, and replenishment cycles. The Wholesale Planning & Account Services - NAM team leads the regional wholesale channel planning cycle end to end, bringing together merchandise planning, demand planning, and inventory allocation to support wholesale partners.

Responsibilities

Execute against wholesale service level targets, including fulfillment rate, on-time delivery, and order fulfillment accuracy across accounts; Manage the wholesale orderbook across prebook, in-season, and replenishment orders, validating orders against available inventory and supply plans, and maintaining accurate order prioritization rules; Optimize shipment timing and phasing to maximize fill rates while protecting inventory health and margin; Partner with Wholesale Sales to manage account expectations, delivery windows, and orderbook changes; Translate demand and inventory plans into wholesale order fulfillment decisions, balancing competing priorities across accounts under supply constraints; Develop and refine orderbook management practices that improve fill rate consistency and reduce fulfillment exceptions across wholesale accounts; Build cross-functional partnerships with Demand Planning, Supply Planning, and Commercial teams to strengthen how the region anticipates and responds to supply constraints

Requirements

Bachelor's degree in business, Supply Chain Management, Operations Management, or a related field; 2+ years of experience in Allocation, Wholesale Operations, or a similar supply chain role; Solid understanding of orderbook management, including prebook, in-season, and replenishment order types; Working understanding of fill rate and service level optimization, and how inventory constraints affect order fulfillment; Experience managing large volumes of orders across multiple accounts with strong attention to detail; Strong Excel and data analysis skills, with the ability to investigate and resolve fulfillment issues; Clear and effective communicator, able to translate supply constraint trade-offs for commercial and planning partners; Collaborates effectively with cross-functional partners; Must be eligible to work in Canada

Benefits

Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care, and a 24/7 Employee Assistance Program (EAP); RRSP matching and eligibility for Arc'teryx Annual Incentive Plan; Access to Employee Stock Purchase program (ESPP) where applicable; Paid time off, wellness time, and No Wasted Day program; Parental leave top-up and a nesting period for new parents; Professional development opportunities, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals