Accounts Payable Supervisor-Expense

The Accounts Payable Supervisor is responsible for day-to-day operations and leading the Expense Payables Team to ensure KPI’s, daily production, and processes are maintained.

Responsibilities

Supervises, trains, develops and motivates Expense Payables team of Coordinators & Specialists; Ensures all expense invoices and service now tickets are processed within defined service level agreements and according to departmental guidelines/procedures; Ensures integrity and compliance of all company guidelines and departmental procedures by reviewing daily productivity/KPI reporting and audit results of monthly reports, error logs, etc.; Responsible for conducting regular one on one sessions with Coordinators & Specialists to review KPI’s and errors monthly; Performs general supervisory duties including interviewing, ensuring new employees are properly trained, conducting new employee & performance evaluations, coaching, coding/approving timesheets, and handling employee relations issues; Provides direction regarding meeting and exceeding departmental goals; Evaluates current processes and makes recommendations for process efficiencies/improvements; Responsible for preparing daily and monthly departmental reporting; Conducts group training to further educate specialists in their job responsibilities; Manages overtime requirements by determining when overtime is necessary and ensures supervisory coverage; Responsible for ensuring all month-end requirements are met for A/P Close deadline; Researches, responds, and resolves 2nd level inquiries from subsidiaries; Responsible for monitoring ServiceNow items in all Expense Payables Group queues to ensure SLA is met; Research, troubleshoot, and resolve issues & Service Now tickets for Expense Payables Department; Responds to inquiries and provides excellent customer service to location personnel; Assists with managing Cognizant relationship, questions, and training; Assists internal/external auditors and provides information as required; Troubleshoots computer/software problems and works as a liaison to IT personnel; Additional tasks and projects as assigned by Management

Requirements

2+ years Supervisory experience; A firm understanding of basic AP and Accounting Principles; Excellent research and resolution skills; Strong math aptitude and analytical ability; Process Improvement Skills; Exceptional oral and written communication & customer service skills; Excellent organizational skills and attention to detail; Ability to work on multiple assignments with competing priorities; Self-starter, able to work in fast paced environment; Strong work ethic and self-motivation skills; Team Player; Positive Attitude; Conflict Management Skills; Strong PC/Excel Knowledge

Nice to have

PeopleSoft experience