Acute Patient Access Services Representative

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. It is a hospital-based role including Emergency Dept, Inpatient, Obstetrics, and Outpatient. Responsibilities include in-person patient intake and registration, providing superior customer service, accurately identifying and obtaining authorizations for patients' insurance, verifying eligibility and benefits, generating patient estimates, financial counseling, and collecting patient liability. Location: BUMC Tucson (1625 N Campbell Ave). Work shift: Varied. Job category: Revenue Cycle. Schedule: Sunday - Tuesday 12:00pm to 12:30am; cross trained in Inpatient and OB; mandatory holiday rotation. Acute Patient Access Training (first 4 weeks): Monday - Friday standard business hours.

Responsibilities

Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately; Collect patient financial liability and assist with financial counseling where needed; Ensure all documentation is accurate, secure, and compliant; Collaborate with clinical teams to optimize patient flow and satisfaction; Use multi-system technology to streamline patient intake and record-keeping; Verify patient demographics and input them accurately into the EHR; Verify insurance benefits and eligibility, obtain authorizations, and generate patient estimates; Discuss financial liability with patients and families, including payment plans and Banner Financial Assistance applications

Requirements

High school diploma/GED; customer service skills or knowledge of patient financial services, financial or collecting services, or insurance industry experience normally acquired over one or more years of work experience; ability to manage multiple tasks simultaneously with minimal supervision; strong interpersonal, oral, and written communication skills; strong knowledge of common office software, word processing, spreadsheet, and database software; typing ability; for certain Behavioral Health clinical settings serving children, an Arizona Fingerprint Clearance Card maintained for the duration of employment and an Arizona Criminal History Affidavit signed upon hire

Nice to have

Associate's degree; CRCR (Certified Revenue Cycle Representative) certification; CHAA (Certified Healthcare Access Associate) certification; knowledge of medical terminology or healthcare systems; experience in patient access, scheduling, or front-office healthcare; stellar communication skills and high emotional IQ; detail-oriented, tech-savvy, and a natural problem-solver; additional related education and/or experience

Benefits

Health, dental, and vision coverage; 401(k) with company match; 403(b); tuition aid; Pet Insurance; Medical and Financial wellness plans; ID theft protection; Life insurance; Legal coverage; flat rate $1/hour weekend differential; 18% night shift differential when applicable