Acute Patient Access Services Representative

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying and obtaining authorizations for patients' insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability.

Responsibilities

Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately; Collect patient financial liability and assist with financial counseling where needed; Ensure all documentation is accurate, secure, and compliant; Collaborate with clinical teams to optimize patient flow and satisfaction; Use multi-system technology to streamline patient offerings, intake, and record-keeping; Verify patient demographics and input information into EHR; Obtain authorizations, verify eligibility and benefits, and generate patient estimates for services; Consistently discuss financial liability with patients and families, including setting up payment plans and assisting with Banner Financial Assistance applications

Requirements

High school diploma/GED required; Customer service skills or knowledge of patient financial services, financial collecting services, or insurance industry experience normally acquired over one or more years; Must have medical registration experience; Ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment; Strong interpersonal, oral, and written communication skills; Strong knowledge of common office software, word processing, spreadsheet, and database software, and typing ability; For Behavioral Health clinical settings serving children: Arizona Fingerprint Clearance Card at time of hire, maintained for duration of employment, and signed Arizona Criminal History Affidavit upon hire

Nice to have

Associate's degree; CRCR (Certified Revenue Cycle Representative) certification offered by HFMA; CHAA (Certified Healthcare Access Associate) certification offered by NAHAM; Knowledge of medical terminology or healthcare systems; Experience in patient access, scheduling, or front-office healthcare; Additional related education and/or experience

Benefits

Health, dental, and vision insurance; 401(k) with company match; 403(b); Tuition aid; Pet insurance; Medical and financial wellness plans; ID theft protection; Life insurance; Legal coverage; $1/hour flat rate weekend differential; 18% night shift differential when applicable