Administrative Clerk

Fulfills all assigned customer account related requests in a timely manner. Examples of tasks may include:

Education

· High school diploma or equivalent experience

o Good oral and written communication skills

o Demonstrated team player

Responsibilities

Transact customer account maintenance requests received in electronic work queue or file, may include DMS (document management system), Outlook email, excel, or other sources.; Fulfill customer document requests using approved processes and procedures.; Ensure customer account privacy standards are maintained.; Handle incoming customer paper correspondence, including returned mail, following all established guidelines and procedures.; Use email, electronic queue, fax and hardcopy processes as appropriate; Perform related duties as assigned by supervisor

Requirements

Ability to follow instructions and important; Ability to learn and use new systems very important; Strong attention to detail and organizational skills are required; Attendance and punctuality are essential for this position; Previous clerical experience helpful; Knowledge of Microsoft Office applications (Word, Excel, Outlook) is helpful, must be able to learn – track and create reports, data entry; Proficiency in keyboarding skills expected; Standard office environment including sitting while performing computer work; Some walking to different areas of the department as duties require; May include delivering paperwork or stack of items