Advanced Digital Content Designer

Aquent is proud to partner with a leading financial institution, a trailblazer in creating exceptional digital experiences. This organization is dedicated to integrating strategic thinking, thorough research, robust design principles, and cutting-edge technical innovation to build a future where digital interactions are seamless, intuitive, and deeply valuable for millions of clients. This is an opportunity to profoundly influence user experience, connecting digital offerings with what truly matters to clients, and making a tangible impact on a vast user base. Are you ready to shape the digital conversations of tomorrow? This pivotal role places you at the forefront of defining how clients interact with digital products, ensuring every message resonates and delivers clear value. You will strategically guide content creation and delivery, influencing “what we say, how we say it, and where we deliver each piece of that message.” Collaborating across disciplines, you will define the core value of digital products, ensuring every experience, from promotional to transactional, embodies that value. Your contributions will directly enhance client engagement and understanding, driving significant impact across our digital ecosystem.

Responsibilities

Create content strategies that effectively support clients’ needs for information and understanding within digital products; Facilitate collaborative design activities, ideation sessions, and cross-functional work streams; Articulate the rationale behind content strategies and provide expert design advice to product team members; Provide practical direction to the broader design team on communications standards, tools, channels, and processes; Act as a client advocate, representing their needs in discussions around content strategy and product design; Create client-focused copy that supports design principles and product strategies, including labels, explanatory text, metadata, microcopy, and external go-to-market content; Partner with peers to shape iconography, information graphics, imagery, and data visualization; Apply principles of Inclusive Design throughout content creation to ensure accessibility for all users; Collaborate with Legal, Compliance, and Regulatory teams to meet all legal and regulatory standards; Manage the documentation and distribution of content throughout its lifecycle; Partner with Design Researchers to align teams on critical research and testing questions; Initiate tests with Design and Testing Leads to evaluate the effectiveness of content strategies and executions; Audit competitive landscapes and messaging strategies relevant to specific design or business goals; Perform comprehensive content audits as needed to maintain quality and relevance.

Requirements

Post-secondary education (university degree or college diploma preferred); 4+ years of writing experience within a creative agency or in-house creative team; Excellent critical thinking and problem-solving abilities; Professional fluency in English; A portfolio demonstrating copywriting and content design work.

Nice to have

Fluency in French; Working knowledge of web accessibility standards and implementation methods; Familiarity with emerging design and technology trends.

Benefits

Subsidized health, vision, and dental plans; Paid sick leave; Retirement plans with a match; Free online training through Aquent Gymnasium.