After sales engineer (m/f/d)

Responsible for the construction and management of the after-sales team in EU-AF. Building the after-sales service system in EU-AF, confirming the service strategy and establishing the operational standards of the after-sales network in Europe and Africa. Insight into customer needs, design service experiences, develop customer satisfaction concepts and establish service satisfaction monitoring and improvement systems. Planning and building the Euro-African after-sales technical training system and developing the Euro-African after-sales technical training content. Collect, collate, analyse and report on customer complaints and implement solutions in collaboration with R&D and quality departments to analyse the causes of faults. Maintain customer relationships, improve customer satisfaction, and establish and improve the Euro-African after-sales maintenance system.

Aufgaben

Responsible for the construction and management of the after-sales team in EU-AF; Building the after-sales service system in EU-AF, confirming the service strategy and establishing the operational standards of the after-sales network in Europe and Africa; Insight into customer needs, design service experiences, develop customer satisfaction concepts and establish service satisfaction monitoring and improvement systems; Planning and building the Euro-African after-sales technical training system and developing the Euro-African after-sales technical training content; Collect, collate, analyse and report on customer complaints and implement solutions in collaboration with R&D and quality departments to analyse the causes of faults; Maintain customer relationships, improve customer satisfaction, and establish and improve the Euro-African after-sales maintenance system.

Anforderungen

Bachelor's degree or above; English as working language and able to accept frequent travel; 5 years of overseas after-sales management experience; Familiar with car companies and battery products, familiar with warranty terms; Excellent communication skills, strong sense of teamwork, good at negotiation, contract control, understanding of overseas service outsourcing and self-built team experience.