Aftersales Technician

To strengthen our European Customer Care team, we are looking for an After Sales Technician to support our French-speaking customers from our offices in El Prat de Llobregat (Barcelona). As an After Sales Technician, you will play a key role in delivering an exceptional customer experience by managing warranty claims, technical support requests, product repairs, and customer inquiries. You will act as a trusted advisor to our customers, helping resolve issues efficiently while identifying opportunities to strengthen customer relationships and promote Hayward's solutions. Reporting to: Customer Care Leader Europe.

Responsibilities

Manage warranty claims and after-sales service requests from customers; Provide technical support and guidance regarding Hayward products and solutions; Assist customers in resolving product-related issues and complaints in a professional and timely manner; Maintain regular contact with customers to gather feedback on product quality and service performance; Build strong and lasting relationships with customers to ensure a positive customer experience; Ensure all customer interactions are aligned with Hayward's customer service standards; Coordinate repair and replacement processes, including stock availability planning and follow-up until completion; Work closely with Logistics and other internal departments to ensure efficient resolution of customer cases; Monitor and report key after-sales KPIs and service metrics; Identify recurring technical issues and communicate relevant insights to internal stakeholders; Maintain up-to-date knowledge of Hayward products, technologies, and industry developments; Contribute to continuous improvement initiatives within the Customer Care function

Requirements

Vocational Education and Training (VET) in Electronics, Electrical Systems, Mechatronics, or a related technical field; Minimum 1 year of experience in a similar after-sales, technical support, customer service, or repair-related role; Strong customer orientation and commitment to delivering excellent service; Excellent communication skills, both written and verbal; Strong problem-solving capabilities and a proactive mindset; Analytical approach with great attention to detail; Positive attitude and ability to work effectively within a team environment; Fluent French; Fluent English; Fluent Spanish; Good knowledge of Microsoft Office applications; Experience working with ERP systems

Nice to have

Experience with Microsoft Dynamics 365

Benefits

Work for a global market leader with a strong international presence; Be part of a collaborative and multicultural European team; Opportunity to develop technical expertise in an innovative industry; Contribute directly to customer satisfaction and business success; Professional growth opportunities within a dynamic and expanding organization