Agent-Air Import Operations

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

About the Team: We are Aviation Team to handle time‑definite, high‑visibility movements where speed, precision, and compliance are non‑negotiable. We partner cross‑functionally to resolve exceptions, working close with origins, provide end‑to‑end solutions, and keep customers informed at every milestone.

Role Summary : To lead critical shipment coordination, manage escalations, and ensure regulatory and security compliance for urgent movements.

Responsibilities

Coordinate and monitor critical air shipments from booking through final delivery, ensuring on-time performance and proactive exception management.; Drive rapid problem-solving by collaborating with internal teams (operations, brokerage, customer service) and external partners (airlines, handlers, vendors).; Ensure compliance and accuracy in documentation for customs, security, and dangerous goods regulations.; Deliver timely customer updates and conduct post-incident reviews to capture learnings and prevent recurrence.; Provide on-site support for customs clearance and service provider arrangements.; Participate in after-hours/on-call coverage on a rotational basis (including day/night and holiday shifts).

Requirements

University graduate in 1-2 years relevant experience, or certificate/diploma or Formal Secondary School graduate with over 3 years working experience in freight forwarding industry.; Fluent in written and spoken English.; Possess strong interest to pursue long term career in the logistic solutions industry.; Good communication and customer service skills.; Proficient PC knowledge.; Availability to work rotating shift including night shift.