Agent Strategy Manager

Assort Health is building AI agents for healthcare patient journeys. The Agent Strategy team helps healthcare providers get meaningful results from Assort's AI products. The Agent Strategy Manager manages healthcare customer relationships from contract signing through renewal and growth, working with Implementation, Sales, Product, and Engineering.

Responsibilities

Build trust with executives, operations leaders, and frontline staff, and stay involved as customers launch, use, and grow with Assort; Review performance data, identify problems, and create practical plans to improve results; Explain the value Assort delivers, such as time saved or better call handling; Make sure questions and requests receive timely responses; Address concerns early and work with your manager on plans to get struggling accounts back on track; Help customers understand the results they're getting and where other Assort products could help; Work with Sales to support contract renewals and additional purchases; Build knowledge of Assort's products, recommend options that fit customer needs, and give Product and Engineering clear feedback; Find ways to reduce repetitive work, improve processes, and make useful changes that can benefit several customers; Document what works, share lessons from accounts, and guide colleagues on products and tasks; Travel occasionally to customer sites; Manage healthcare customer relationships from contract signing through renewal and growth

Requirements

2–5 years of experience working directly with customers in Customer Success, Account Management, Technical Account Management, Implementation, Management Consulting, or a similar role; Experience managing a group of customer accounts, with examples of helping customers use a product successfully, see its value, renew contracts, and grow their relationship; Uses data to understand problems, recommend solutions, and check whether those solutions worked; Explains results, recommendations, and next steps to both senior leaders and the people using the product; Manages competing priorities, coordinates with other teams, and keeps customers updated; Asks thoughtful questions, learns new products, and uses feedback to improve work; Has improved a process, tool, document, or customer program and can explain how it helped; Can make progress when the answer isn't obvious, takes responsibility for work, and asks for help when needed; Interest in or experience helping organizations put AI tools to use

Nice to have

Experience at an early-stage startup or a growing software company; Interest in improving healthcare and the patient experience; Experience working with healthcare providers or healthcare technology; Familiarity with electronic health record systems such as Epic, athenahealth, or eClinicalWorks

Benefits

Competitive compensation, including salary and employee stock options; Annual budget for professional development and training opportunities; Office setup stipend; Medical, dental, and vision insurance; Flexible PTO; Meals and snacks; Fitness stipend for monthly membership costs; Commuter benefits for eligible transportation costs; 401(k)