Agente de Servicio al Huesped

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Responsibilities

Giving guests a smooth check-in and check-out; Building an experience that is memorable and unique; Delivering a wide range of services that guide guests through their entire stay; Processing operational needs; Addressing guest requests; Completing reports; Sharing the highlights of the local area; Making transactions feel like part of the experience

Requirements

Creating a safe work place; Following company policies and procedures; Maintaining confidentiality; Protecting company assets; Upholding quality standards; Ensuring professional uniform, personal appearance, and communications; Ability to stand, sit, or walk for an extended time; Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Nice to have

High school diploma or G.E.D. equivalent; No related work experience; No supervisory experience; No license or certification