Aging Connect Generalist

The NYC Department for the Aging (NYC Aging) promotes and supports inclusive, safe, affordable, healthy aging. NYC Aging seeks a dynamic, motivated, and detail-oriented individual to serve as the Aging Connect Generalist, reporting to the Senior Director of Aging Connect. The Aging Connect unit promotes the agency's services and priorities in the community.

Responsibilities

Support NYC Aging programs navigating challenges with the Correspondence Tracking System and complaints (CTS Tickets); Support NYC Aging initiatives, including Aging Connect Farmers' Market Nutrition Program, Quality Assurance exercises, and developing Volunteer program public/private partnerships; Assist with Aging Connect calls and emails by providing information on resources, services, and opportunities for older New Yorkers, professionals, and caregivers, and help resolve complaints and related issues; Accurately record and maintain all call-related information within NYC Aging's Correspondence Tracking System (CTS); Facilitate and/or participate in internal and external training sessions, including preparing materials, delivering content, and engaging stakeholders; Attend community events and deliver presentations to external partners across the city; Perform additional duties as needed to support NYC Aging's mission and advance the goals of the Bureau of External Affairs

Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above, or high school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties described above, or education and/or experience equivalent to the above, with all candidates required to have at least one year of experience as described in the baccalaureate option