AI Commercial Excellence, Manager

The AI Commercial Excellence function is part of the Deal Transformation team, which sits within the larger Pricing & Packaging organization at Workday. This AI Commercial Excellence team is focused on delivering a low-friction, accurate, and observable AI consumption experience for customers, sellers, and internal teams. We bridge the gap between initial pricing strategy and live execution, establishing the operational baselines required for next-generation billing and seamless, trusted customer interactions.

Responsibilities

Own operational launch for new AI offers and updates, ensuring monetization policies are implemented on time and with zero defects; Lead end-to-end testing across the commercial system stack, ensuing overall accurate consumption behavior; Ensure accurate commercial policy representation in internal and customer facing tools; Partner with Product & Technology to ensure customers have near real-time, user-friendly access to accurate consumption data; Partner with Go To Market & Marketplace teams to deliver on customer-friendly commercial processes (self-service purchasing, true-ups, etc.) to remove friction from the buying journey; Partner with Analytics teams to ensure internal stakeholders have accurate consumption visibility (overall, account / territory level, etc.), alerts; Lead operational enablement and documentation for new commercial rollouts; Partner cross-functionally to develop always-on consumption monitoring to identify and address issues and discrepancies; Serve as the primary owner of e2e consumption experience, providing timely feedback to other teams working on consumption tools and processes to constantly improve customer / prospect / internal consumption experience; Benchmark Workday's consumption tooling and operational processes against market competitors to ensure a best-in-class experience

Requirements

5+ years' experience defining, designing, and implementing solutions to achieve desired business outcomes by evaluating, diagnosing, documenting existing business processes, developing and applying metrics for process and performance measurement; Bachelor's degree or equivalent work experience; Outstanding written, visual representation, and verbal communication skills; Strong ability to establish relationships, influence without authority, and drive alignment across teams with varied strengths and leadership levels; Outstanding organizational, interpersonal, and negotiation skills; flexible and adaptable; able to work in ambiguous situations; Passion for customer service and commitment to delivering high-quality results; Proficient in project management and collaboration tools (e.g., Workfront, Google docs, Smartsheet, MS Project, etc.)

Nice to have

Experience with Salesforce CRM; CLM; CPQ

Benefits

Flexible schedule