AI Operations Associate

Fuel Cycle's goal is to make every function in the company AI-native, starting with IT, Services, Sales, and Marketing. As the AI Operations Associate, you'll lead that effort for IT first, then expand to the rest of the company. You'll work with the Chief Product and AI Officer to set the roadmap, then build and ship it. This isn't an IT Operations role with AI added on. Your job is to replace manual, hand-off-heavy workflows with AI-driven ones and show the business impact of each.

Responsibilities

Build AI agents that resolve IT tickets on their own, including software provisioning, account access, hardware procurement, and troubleshooting; Build AI pipelines for threat detection, anomaly isolation, patching, firewall changes, and new-user network setup; Monitor and tune agents against internal SLAs to cut resolution time, reduce downtime, and remove manual routing; Build BI dashboards showing infrastructure health, agent performance, software usage, and security; Work with Product and Engineering, feeding learnings from running agents internally back into Fuel Cycle's AI platform; Find and prioritize automation opportunities in HR, Legal, Customer Success, and other teams; Create and own the internal AI playbook for evaluating, deploying, and measuring AI replacements for manual work; Help department leaders understand what can be automated now, what can't yet, and what's next; Partner with Product and Engineering on the platform and MCP infrastructure behind internal agents; Keep data clean and definitions agreed across supported teams; Build evaluation loops into every workflow so quality, accuracy, and reliability are tracked continuously; Report to leadership on manual hours saved, workflow coverage, and time-to-answer improvements

Requirements

A track record of building and shipping AI solutions in a business setting; Hands-on experience with agentic development: Claude Code, MCP, prompt engineering, and evaluation loops; Python for automation and data analysis, and SQL for querying and reporting; Familiarity with enterprise systems (CRM, marketing automation, ERP, BI), enough to build against them and learn more; Comfort with ambiguity and strong prioritization across a broad scope

Nice to have

A systems thinker who can see how tools like Salesforce, marketing automation, and finance systems connect; Fluent in AI-native workflow concepts: agents, MCP, human-in-the-loop design; Clear communicator with both technical and business audiences; A builder who prototypes the replacement rather than documenting the current process

Benefits

Comprehensive health coverage: medical, dental, and vision insurance plans; 401(k) with company match; Equity purchase option; Flexible work schedule; 15 vacation days and 7 sick days per year; 12 company holidays; 4 floating holidays/recharge days; Paid parental leave; Monthly internet and phone stipend; Wellness and lifestyle perks (Rightway, Headspace, Peloton, and more); Weekly community lunches, refreshments, and snacks at LA and NY headquarters