Ambulatory Practice Coordinator I - SSMC

Performs a variety of functions related to the accurate and timely processing of patient appointments, including but not limited to scheduling follow-up appointments, following established workflows, ensuring referrals are placed for outside tests and consultations; serves as the liaison between department physicians and scheduling staff and coordinates physician schedules communicating requests for schedule changes to Provider Scheduling. Performs other functions, including answering the phones, faxing, calling for outside records, processing forms, and additional tasks as directed.

Responsibilities

Scheduling follow-up appointments and primary care appointments; Ensuring referrals are placed for outside tests and consultations; Serving as liaison between department physicians and scheduling staff; Coordinating physician schedules; Answering phones, faxing, calling for outside records, processing forms; Greeting and acknowledging patients and visitors; Completing daily assignments and long-term projects; Embracing technological solutions (Outlook, Epic, Tiger); Enhancing patient experience; Facilitating department workflow and operations; Managing daily office functions

Requirements

High School Diploma; One to three (1-3) years of healthcare office experience; Strong customer service skills in person and by telephone; Monday through Friday, day shift; One holiday required every two years

Nice to have

Prior EMR experience (Epic) for scheduling and registration functions is strongly preferred