American Girl Franklin Location Bistro Party Planner Lead- Part Time with Benefits

The American Girl retail store and bistro is seeking a Lead Party Planner. This position will be responsible for all aspects of providing a premier party experience by working one on one with party guests to create a magical event through superior communication and organization according to AG specifications. This is a 30-hour, benefits eligible position.

Responsibilities

Provide a premier party experience by working one on one with party guests to create a magical event; Ensure customer service is the top priority of the party team; Promptly resolve customer problems, issues and special requests in partnership with Management; Meet sales goals and budgetary guidelines; Complete all POS and InfoGenesis transactions according to company policy; Work with Retail Service Support on party requests and reservations, create party contracts, and place accurate caterer orders; Develop a fair and balanced work schedule for the party team; Assign FOH and BOH work assignments; Maintain inventory; Follow food safety, sanitation, and workplace safety guidelines; Create and maintain a pleasant ambiance in the dining room and party rooms during events; Greet, seat, and serve guests; Prepare desserts and to-go transactions; Execute programs to AG standards, including games, crafts, hair styling and skin care of dolls; Assist Management with retail operations including Retail Sales, Customer Service, Doll Hair/Salon, Programs/Events, and Personal Shopping

Requirements

Minimum 6 months work experience in customer relations, parties or events; Must enjoy public speaking; Good verbal and written communication skills; Possess a warm and friendly demeanor; Ability to graciously handle customer issues and requests; Ability to perform multiple tasks simultaneously in a high pressure, fast-paced environment while maintaining a positive attitude; May be required to perform diverse physical tasks and heavy lifting (30-50 pounds); Ability to work a flexible schedule including nights, weekends and holidays

Nice to have

Serve Safe certification; Experience working with children, including executing games, crafts, and styling doll hair; One to two years' experience in a high volume, fine-casual dining or related restaurant

Benefits

Benefits eligible position; Comprehensive benefits; Competitive total pay programs