American Girl Restaurant Host (Part-Time)

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team: The Part-Time Host position is part of the American Girl Dallas retail store's Cafe team.

The Opportunity: The American Girl Dallas retail store and café is looking for a dynamic individual to deliver an outstanding dining experience to our guests as a Part-Time Host in our Cafe. The Host is responsible for greeting and seating restaurant guests, managing reservations and working with the restaurant team. If you thrive in a high-pressure, fast-paced environment and can handle challenging service situations with sound judgment and a positive, professional demeanor, we want to hear from you.

Responsibilities

Greets guests promptly and provides timely seating of guests by maintaining accurate waitlists, while maximizing seating capacity.; Manages large crowds in a professional manner and is able to resolve challenging service situations diplomatically.; Creates and maintains a pleasant ambiance in the dining room and party rooms through lighting, music and table placement.; Communicates accurate dining room and party room setup, along with special requests and birthday information, to the restaurant team.; Shares information on the store and restaurant events with guests.; Utilizes Guestbridge reservation and InfoGenesis register systems, along with Microsoft Office, to perform job functions.; Initiates training opportunities with restaurant staff.; Assists restaurant staff as needed in providing an outstanding dining experience.

Requirements

Experience as a restaurant host, hotel concierge, or related customer service position, preferred.; Computer skills including restaurant reservation and POS systems, Microsoft Word, Excel and Outlook, and use of basic office equipment (copiers/fax), preferred.; Experience working with children, preferred.; Must be able to work a flexible schedule, including nights, weekends and holidays.