Application Production Support

The candidate will provide application support within the Banking and Financing Services area for the Germany Applications.

Language Skills

- Fluent in English

Responsibilities

Support the business in their IT needs and understand the business workflows and scenarios; Maintaining a proper coverage in their designated shift; Voluntarily picking up work and tasks as received over email, tickets or in person.; Provide business, team members and other project/task partnering teams updates on the issue/task/project.; Documenting and training other team members; Shadow other team members and seek to learn to improve day to day coverage of the platforms; Sharing knowledge within the team as well documenting the issues/incidents for better follow up; Improving day to day tasks by writing scripts and automate tasks that are procedure oriented.; Understand the underlying issue and the associated patch fix/release and identify systemic issue; Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team

Requirements

Good knowledge and capabilities in scripting languages, network, Windows, and Linux environments; Oracle weblogic knowledge is a plus; Oracle SQL knowledge is Mandatory; ITIL understanding is also a plus.; Ansible