Applications Administrator, System Quality

The Application Administrator II which is similar to a Quality Assurance and Production Support role is responsible for independently ensuring the highest possible level of quality in the Center for Employee Wellness software systems, as well as the integrity of the data collected. Under general direction and with latitude for independent judgment and initiative, this role will bring experience in manual and automated testing methodologies, and will be able to independently formulate strategies to ensure quality of systems supporting the Employee Wellness Program. Production support, ensuring data feeds integrate correctly, tier 2 issue resolution, and customer interaction to resolve issues.

Responsibilities

Ensure highest possible quality in Center for Employee Wellness software systems and integrity of collected data; Validate persisted data using SQL queries; Execute manual and automated test procedures; Perform ad-hoc, regression, and re-testing to identify and verify defect resolution; Assist developers in duplicating defects; Configure and maintain automated tasks including data import/export, outbound messaging, and system maintenance; Deliver custom report requests; Own investigation of escalated application and data issues; Diagnose customer-reported errors, failed processes, and unexpected system behavior; Review logs, jobs, database records, interfaces, and configuration information to identify root causes; Coordinate resolution with developers, customer-experience team, vendors, and technical staff; Document findings and resolution steps; Provide 2nd tier support backing up Customer Service Help Desk; Develop comprehensive test plans and automated/manual testing procedures; Collaborate with stakeholders, management, and development team to clarify requirements for new features; Participate in system upgrade deployments; Implement server configuration changes and updates; Proactively review logs to identify abnormal usage and system errors; Monitor system performance

Requirements

High School diploma and 3 years of related experience required; Or equivalent combination of education and experience; Excellent verbal and written communications skills required; Ability to work both independently and as part of a team required; Ability to participate in on-call rotations required

Nice to have

Bachelor's degree preferred; Experience in higher education or healthcare field preferred; Experience with interface, networking, design, and relational database technologies preferred; Experience supporting Cloud and on premises applications preferred; Experience with multi-tier applications employing application and web servers preferred; Experience with project management from planning through implementation preferred; At least 2 years experience working with Microsoft's .NET environment, familiarity with C# and web technologies preferred; Ability to learn new technologies quickly and help team members embrace technology change preferred; Proven track record executing multiple work streams and producing consistent results preferred; Strong understanding of system/application administration activities preferred; Oracle, MySQL, MS SQL or related database experience preferred; Solid understanding of Web Server, App Server and/or Database interactivities preferred; Solid understanding of application infrastructure and architecture preferred; Database management and administration experience desirable; Experience with SQL Server Reporting Services