Area Manager - Perth - Western Australia

Travelex is in a substantial growth period, searching for an inspiring and motivated Area Manager to join our Retail Leadership team. Based in Perth, you will be responsible for up to 12 stores throughout the Perth Metro area. Your focus will be driving results in a fast-paced environment and leading your team based on our Key Strategic Pillars: Commercial Growth, Competitive Advantage, Compliance Culture, Colleagues At Our Core, Customer Centric. Reporting to the Western Australia State Manager, the Area Manager will be responsible for the Store Leaders and Sales Consultants, supporting the coaching of all roles to achieve KPI targets.

Responsibilities

Drive performance by ensuring portfolio and individual sales targets, KPIs and compliance obligations are achieved; Work with Inventory Management to manage and control stock ensuring the right product is allocated and replenished; Maintenance upkeep, training and upholding operational excellence, i.e. store appearance, visual merchandising, dress code and behaviour; Provide timely feedback to State Manager in relation to their business area including operations and colleagues' performance; Build and maintain collaborative, cohesive relations with the support office teams; Identify talent to support growth initiative and development with succession planning; Manage customer complaints in a timely manner and identify trends or issues, implementing improvement and escalate where required; Conduct regular one-to-one performance reviews with direct reports to provide feedback and identify areas of improvement across all reporting levels; Cultivate an inclusive, inspirational environment through consistent team recognition; Responsible for the Store Leaders and Sales Consultants, supporting the coaching of all roles to achieve KPI targets; Responsible for up to 12 stores throughout the Perth Metro area; Motivate store teams in maximising initial sales and future on-line sales; Drive positive sales results, create and maintain a healthy workplace culture, and lead strategic change to increase profitability

Requirements

Ability to engage and present persuasively to Senior Management; Minimum 2-3 years' experience as a multi-site manager with a proven track record leading and managing 5 plus retail stores across a geographic spread; Strong financial and commercial acumen with the ability to analyse data insights and identify business and commercial risks and opportunities; Demonstrated experience and capability with change management, successfully leading teams through ambiguity; Strong influencing, negotiating and communications skills both written and verbal; Continued presence amongst all locations and shifts in this highly visible role; Strong commercial acumen and ability to apply solid commercial judgment; Superior knowledge of product, services and procedures including customer care sales process

Nice to have

Retail sales background

Benefits

Competitive salary package including bonuses, incentives; Birthday leave, bank holidays, moving leave and paid parental leave; Staff discounts on private health care and foreign currency; Inclusive and supportive company; Stability in a growing, global business; Perks through Flare Benefits