Assistant Area Manager

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. As an Assistant Area Manager, you will support the Area Manager in all the day to day operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel in-market.

Responsibilities

Reporting to the Area Manager and performing assigned tasks; Filling in as the market lead and personnel manager in the absence of the Area Manager and Senior Assistant Area Manager; Serving as a reliable point of contact for AvantStay property owners; Meeting and maintaining AvantStay standards and metrics related to owner satisfaction; Collaborating with the in-market team to ensure efficient and effective operations; Monitoring progress of guest or homeowner issues and ensuring resolution within the designated time frame; Proactively identifying issues or quality assurance concerns at properties and taking appropriate action; Coordinating and/or overseeing housekeeping or routine rental maintenance tasks; Ensuring all homes have appropriate inventory levels of consumables and linens; Conducting regular inspections of properties; Addressing guest and homeowner concerns by responding to emails, calls, texts, Slack messages, and tickets; Frequently traveling to properties within the designated area; Participating in rotating On Call after hours for market support.

Requirements

2+ years of hospitality or customer-facing experience; Basic skills in Microsoft Office (Excel, Word & PowerPoint); Ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs; Reliable car and a valid driver’s license; Ability to spend a majority of working time standing, walking, and driving to properties; Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull and lift more than 25 lbs.; Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment; Responsiveness via Slack and email; Must reside within a short drive of our vacation rental properties in the designated area; Business needs dictate hands-on, in-market presence.

Nice to have

Vacation rental industry experience; Knowledge of Salesforce; Experience in Hospitality and/or Real Estate; Accredited Residential Manager (ARM) designation

Benefits

Performance bonus; Generous company-sponsored insurance (medical, dental, vision, life, etc.); Flexible paid time off; Complimentary and discounted stays at AvantStay properties; Pre-tax retirement savings plans offered via Betterment; Paid parental leave; Fitness reimbursement; Cell phone reimbursement; Mileage reimbursement