Assistant Branch Manager

The Assistant Branch Manager is the right-hand person who helps the Branch Manager run a branch. You’ll supervise daily operations of the branch to keep customer service running smoothly while promoting security and profitability. This is a very important job that is key to the branch’s success. You’ll help the Branch Manager monitor sales results of individuals as well as the branch as a whole. You’ll be hands on and step in to provide coaching and assistance whenever it’s needed. You’ll be a coach, leader, mentor and an indispensable ally all rolled into one. You’ll help lead your team to build and maintain strong relationships with customers by making sure they have a great experience every time they visit the branch and by providing friendly, helpful solutions to their financial challenges. If this sounds like you, we’d love to talk.

Responsibilities

Support management of day-to-day branch activities including operations, administration and providing directions to branch staff; Model expected sales behaviors while acting as a personal banker and assisting team members with day-to-day customer interactions; Proactively develop customer relationships by listening to and understanding the customer, anticipating and providing solutions to customer needs; Manage a team of personal bankers; Observe and coach personal bankers through a structured coaching process to improve customer experience; Meet individual sales goals and assigned business development responsibilities; Help monitor sales efforts, meet individual goals, and contribute to strategies that drive branch goals; Ensure adherence to policies, procedures, and security standards; Support branch leaders in coaching staff to deliver customer experience model, resolve customer issues promptly, and maintain service excellence; Ensure compliance with established policies and procedures; Support required training completion; Build weekly schedules in alignment with staffing model; Lead, mentor and motivate team members to implement department strategy and manage department workflow; Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action; Communicate decisions, priorities and relevant information to team members effectively; Support budget management, planning and expenditure; Perform other duties as assigned

Requirements

Strong knowledge of retail banking, including knowledge of best practices; Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems; Ability to drive results and balance management of organizational risk and meeting goals of the business; Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals; Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing; Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values; Intermediate level proficiency with Microsoft Word, Excel and Outlook; High School diploma required; 1+ years leadership/supervisory experience required; 1+ year experience in financial services industry and working knowledge of retail products and services and bank operations required; Authorization of an investigatory consumer report disclosing credit history required

Nice to have

Associate Degree

Benefits

Employer sponsored health insurance; dental insurance; vision insurance; 401(k); life insurance; paid vacation; paid personal time; career development; education assistance; voluntary supplemental benefits; performance-based incentive plans