Assistant Branch Manager

The Assistant Branch Manager is the right-hand person who helps the Branch Manager run a branch. You’ll supervise daily operations of the branch to keep customer service running smoothly while promoting security and profitability. This is a very important job that is key to the branch’s success. You’ll help the Branch Manager monitor sales results of individuals as well as the branch as a whole. You’ll be hands on and step in to provide coaching and assistance whenever it’s needed. You’ll be a coach, leader, mentor and an indispensable ally all rolled into one. You’ll help lead your team to build and maintain strong relationships with customers by making sure they have a great experience every time they visit the branch and by providing friendly, helpful solutions to their financial challenges.

Responsibilities

Manage day-to-day branch activities including operations, administration and providing directions to branch staff; Assist team members with day-to-day customer service, compliance with established policies and procedures relative to bank operations, security, human resource management and more; Observe and coach sales staff to improve quality and experience of customer interactions; Monitor results, develop and implement efforts to assure that expectations and goals are met; Meet sales goals and assigned business development responsibilities; Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs; Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required; Communicate decisions, priorities and relevant information to team members effectively; Support budget management, planning and expenditure; Perform other duties as assigned

Requirements

High School diploma or equivalent combination of education and experience required; 3+ years leadership/supervisory experience required; 1+ year experience in financial services industry and working knowledge of retail products and services and bank operations required; Strong knowledge of retail banking, including knowledge of best practices; Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems; Ability to drive results and balance management of organizational risk and meeting goals of the business; Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals; Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing; Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values; Intermediate level proficiency with Microsoft Word, Excel and Outlook; Authorization for investigatory consumer report disclosing credit history

Nice to have

Associate Degree

Benefits

employer sponsored health insurance; dental insurance; vision insurance; 401(k); life insurance; paid vacation; paid personal time; career development; education assistance; voluntary supplemental benefits; performance-based incentive plan