Assistant Branch Manager

This position works closely with the Branch Manager to attain branch and Bank goals by ensuring day to day operational excellence in the branch, supervising and leading the Tellers, and by providing Breakthrough Client Service. The ABM also processes transactions, places clients in appropriate account and loan products, cross-sells other bank services and makes referrals to other departments as appropriate.

Responsibilities

Ensures the branch meets or exceeds operations standards at all times; Responsible for satisfactory audits; Monitors sales and service goals and coaches team members to deepen customer relationships using Client and Business Financial Review; Develops and maintains strong, long-term relationships with consumers and businesses in the local community and provides proactive solutions and problem resolutions in alignment with the bank's Breakthrough Client Service Standards; Acts as back up to the personal banking team to open new accounts, receive loan requests, and gather credit-related information; Manages, leads, trains, and coaches Tellers; may also oversee personal bankers in collaboration with the Branch Manager; Processes and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls; Works closely with the Branch Manager to attain branch and Bank goals; Processes transactions, places clients in appropriate account and loan products, cross-sells other bank services, and makes referrals to other departments

Requirements

High School Diploma or GED; 2 years of retail banking experience; Demonstrated ability to grow sales by developing long-lasting, knowledge-based relationships with clients and offering customized solutions; Demonstrated leadership skills such as handling difficult customer and associate conversations in a professional, transparent, and courteous manner; Strong attention to detail and the ability to multi-task effectively; Proficient use of spreadsheets and other banking computer systems and related software; Ability to operate a variety of office equipment and perform repetitive movements for tasks such as counting cash, typing, and handling documents; Must act as a Bank MLO (open-end transactions only, not Closed-End MLO) and register as an MLO complying with the SAFE Act requirements

Nice to have

Associate's or Bachelor's, Vocational, or Technical Degree in banking, business, or related field or equivalent work experience; 1 year of management or supervisory experience; 1 year of consumer and small business lending origination experience; Customer service background in retail or banking

Benefits

Competitive Incentive Plan; Professional Development with tailored premier banker programs; Career Growth; Comprehensive healthcare coverage (medical, dental, and vision); 401(k) retirement savings plan with employer match; Employee assistance program; Life insurance; Disability insurance; Tuition assistance; Mental health resources; Identity theft protection; Legal support; Auto and home insurance; Pet insurance; Access to an online discount marketplace; Paid vacation, sick days, volunteer days, and holidays