Assistant- Customer Service

ALDI. Good Different.

With roots dating back to 1913, ALDI is proud to make a real difference to people across the world by offering top quality products for low prices. ALDI first entered the Australian grocery market in 2001 and has since grown to have almost 600 stores and 8 distribution centres in 5 states.

If you’ve ever shopped at ALDI you know we are not your average supermarket. We’re also not your average employer. ALDI is a place where you’ll find good people, good purpose and good opportunities. So you can work with a great team, feel great for making a real difference for everyday Australians and have a rewarding career.

It’s that simple. ALDI Good Different.

An exciting opportunity for an Office Assistant has become available within our Customer Service department of ALDI stores, based in Minchinbury. This is a fixed term contract until February 2028.

The Customer Service team are responsible for addressing customer inquiries, resolving issues, and providing support related to products and services. They strive to enhance the shopping experience by ensuring customer satisfaction and fostering a positive relationship with shoppers.

And the best part? Every single day at ALDI, you'll know you're making a difference, supporting our mission to help everyday Australians live richer lives for less.

Remuneration

- Transparent tiered salary range of $79,100 - $86, 800 including Superannuation.

Responsibilities

Handle customer inquiries, escalations, and complaints.; Provide solution-based outcomes with an emphasis on customer experience while balancing thorough investigation of non-conformance claims to protect ALDI’s revenue and reputation.; Manage customer cases and maintain documentation.; Conduct in-depth investigations regarding non-conformance claims, identifying trends and applying innovative, outside-the-box thinking to resolve issues effectively.; Collaborate with team members and stakeholders to resolve issues.; Proactively address issues to enhance customer experience.

Requirements

Proven experience in a customer service role.; High level of attention to detail and accuracy with the ability to prioritise in a fast-paced environment.; Strong problem-solving skills and the capability to think creatively to identify solutions and trends.; Strong verbal and written communication skills.; Ability to take initiative and work autonomously with a focus on customer satisfaction.; Strong teamwork skills, with the ability to work collaboratively with colleagues.; Prior experience using Salesforce or other Call Centre CRM ideal but not required.