Assistant Director of Human Resources

The Ritz-Carlton Abama Resort, Tenerife, is one of the island's most renowned luxury resorts. Set in an exceptional location overlooking the Atlantic Ocean, the resort combines luxury, nature, outstanding gastronomy, exceptional service, and unforgettable guest experiences. We are looking for an Assistant Director of Human Resources to join our leadership team and contribute to the development of our people, culture, and employee experience across the resort. This is an exciting opportunity for an experienced HR professional who is passionate about hospitality, people development, and delivering excellence in a luxury environment.

Responsibilities

Ensure compliance with Spanish labor legislation, collective agreements, and applicable company policies.; Contribute to workforce planning, staffing analysis, and organizational effectiveness.; In conjunction with the Director of Human Resources, lead HR projects, audits, meetings, and initiatives at resort and Marriott level.; Support the Director of Human Resources in the implementation of the resort's people strategy and HR initiatives.; Act as a trusted HR partner to department leaders and employees, providing guidance and support on people-related matters.; Support recruitment, selection, onboarding, and talent attraction initiatives.; Ensure an excellent employee onboarding experience aligned with The Ritz-Carlton culture and service philosophy.; Support performance management, employee development, and succession planning processes.; Support the implementation of Marriott International and The Ritz-Carlton HR policies, procedures, and standards.; Provide guidance to managers on employee relations, performance, attendance, conduct, and workplace matters.; Handle employee concerns and sensitive situations with professionalism, empathy, confidentiality, and discretion.; Support disciplinary and grievance processes in accordance with company policies and applicable legislation.; Monitor and develop HR metrics in conjunction with HR Director and prepare relevant reports to support business and people's decisions.; Support payroll and HR administration processes, ensuring accuracy and compliance.; Ensure that confidential employee records and HR documentation are being held accurately.; Collaborate with department leaders to identify staffing challenges and develop effective people solutions.; Support the HR team in maintaining a high level of service to employees and internal stakeholders.

Requirements

Comfortable working in a fast-paced, multicultural luxury hospitality environment and able to handle sensitive employee matters with professionalism, empathy, confidentiality, and discretion.; A minimum of 3 years in an HR Manager (or above) capacity in a complex, luxury hospitality environment.; Strong knowledge of Spanish labor legislation and HR best practices.; Proven previous experience in Human Resources, preferably within luxury hotels, resorts, or high-end hospitality environments.; Experience with HR systems and digital HR tools is essential.; Bachelor's degree in Human Resources, Business Administration, Psychology, Labor Relations, Hospitality Management, or a related field.; Experience in recruitment, employee relations, performance management.; Genuine passion for people, hospitality, luxury service, and employee experience.; Experience supporting managers and employees across multiple operational departments.; Strong understanding of employee engagement and organizational culture.; Excellent communication, interpersonal, and conflict-resolution skills.; Ability to build trusted relationships with employees and leaders at all levels.; Strong organizational skills and attention to detail.; Ability to manage multiple priorities in a dynamic and demanding environment.; High level of confidentiality, integrity, professionalism, and discretion.; Proactive, solutions-oriented, and business-minded approach.; Strong analytical and problem-solving skills.; Ability to work effectively within a multicultural and international team.; Fluency in Spanish and English.; Valid work authorization in Spain.

Nice to have

Knowledge of additional languages will be considered an advantage.

Benefits

Attractive salary above market standards.; Travel the world with special rates at more than 9,500 Marriott hotels through the Explore Rate, also available for family members and partners.; Enjoy our gastronomic offering with a 20% discount at our hotels and up to 50% throughout the resort.; Up to 75% discount on flights if you are a Tenerife resident.; Special birthday gift.; After one year of service, enjoy the resort as a guest and experience it from the other side.; Extra annual payment and bonus based on performance.; Innovative training and professional development programs.; Career growth opportunities within an international company.; Complimentary meals in the employee cafeteria during working hours.; Laundry service.; Employee celebrations and events, including outings, anniversaries, special weeks, and other activities.; Activities and initiatives aimed at making a positive contribution to the community.