Assistant Front Office Manager

A stylish Bahrain hotel near the Manama business district

Feel the difference at The Diplomat Radisson Blu Hotel, Residence & Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.

With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.

Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa.

Ready to turn every check-in into an unforgettable moment? As an Assistant Front Office Manager , you will champion our dynamic team by leading with dedication, driving guest satisfaction, and ensuring seamless departmental operations.

Responsibilities

Host the Show: Supervise daily shift operations to guarantee a smooth guest journey.; Drive Guest Satisfaction: Resolve guest feedback with empathy and care.; Lead by Example: Model high service standards directly at the reception desk.; Departmental Operations: Assist with scheduling, reporting, and administration.; Collaboration: Coordinate closely with Housekeeping, Reservations, F&B and maintenance to ensure room readiness.; Step Up: Lead the department during the Rooms Division Manager absence.

Requirements

Experience: 3–5 years in hotel Front Office with 2 years minimum in a supervisory role.; Mindset: Proactive, stress-resistant, and service-oriented.; Skills: Strong organizational, multi-tasking, and motivational capabilities.; Communication: Excellent verbal and written English, additional languages are a plus.; Flexibility: Available for rotating shifts, weekends, and holidays.; Systems: Familiarity with hotel PMS software like Opera.; Leadership abilities: Exposure to supervising and motivating a team of front desk staff.; Problem-solving skills: Identifying and resolving issues that arise at the front desk.; Staff training: Experience of training and development of front desk staff.; Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation management, and guest billing.