Assistant General Manager

EōS Fitness is bold, upbeat, and motivating. Our Assistant General Manager, reporting directly to the General Manager, is responsible for assisting with the Sales team as well as day-to-day tasks. EōS Fitness is looking for individuals passionate about sales and dedicated to helping members achieve their health and wellness goals. As Assistant General Manager, you will create connections with prospective members, facilitate their membership journey, and ensure their success. Duties are subject to change under the discretion of management.

Responsibilities

Lead, coach, and train the Sales team to create a fun atmosphere, be great hosts, and be the hub for information for members, guests, and staff; Ensure sales targets are met, particularly during weekends or when the General Manager is not present, by leading the team and driving sales initiatives; Focus on selling club memberships, individual memberships, fitness services, products, and programs; Oversee billing processes for memberships, monitor the sales process, and ensure timely follow-up with leads and prospects; Effectively communicate goals, expectations, and procedures to staff; Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas; Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols; Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly; Engage with members in a friendly and approachable manner, actively listening to their needs; In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing instructions and updates

Requirements

Must successfully pass background check; CPR certification required within 30 days of hire; Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public; Ability to bend routinely and repetitively to lift more than 40 lbs; Ability to access and operate the Company computer system, including preparing documents, entering data, and reading reports from a computer database or email system; 2 years of customer service experience; 3-4 years of sales experience; 1 year of supervisory experience; Strong verbal and written communication skills; Excellent relationship building and influencing skills; Strong detail orientation, systematic problem solving, time management, organizational, and record-keeping skills; Excellent MS Office skills

Nice to have

Prior experience or strong interest in the fitness industry; Embraces EōS Fitness Core Values

Benefits

Highly energetic and collaborative team; Management team that cares about professional development; Free membership for you and one plus-one family member; Discounted Personal Training and merchandise, including supplements; Employee referral program; Daily Pay offered; Competitive pay plus vacation, holiday, and sick pay (eligibility-based); Group Health, dental, vision, Supplemental Life, and Employee Assistant Program (eligibility-based); 401(k) with Company matching (eligibility-based); Personal education growth options with Sophia Learning; Variable income opportunities including commission and bonus; Post training increase