Assistant General Manager

Assistant General Manager role at Courtyard by Marriott Birmingham Downtown at UAB, part of Pyramid Global Hospitality. The position assists the General Manager in day-to-day hotel operations, with a strong emphasis on accounting and financials, and oversees departments, guest service, budgets, staff development, and facility standards.

Responsibilities

Assist the General Manager in the day-to-day management of hotel operations with a strong emphasis on accounting and financials; Supervise and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, maintenance, and others; Ensure adherence to hotel policies, procedures, and service standards; Foster a guest-centric culture by promoting excellent customer service and satisfaction; Address and resolve guest concerns and complaints promptly and effectively; Monitor and respond to online reviews and feedback to enhance the overall guest experience; Assist in budget planning and monitor financial performance against established goals; Help control operating expenses and manage budgets for each department; Participate in the recruitment, training, and development of staff; Conduct regular performance evaluations and provide constructive feedback; Foster a positive and inclusive work environment; Monitor and maintain quality standards throughout the hotel; Implement and enforce brand standards and ensure compliance with relevant regulations; Oversee maintenance and cleanliness of the hotel facilities; Coordinate with maintenance staff to ensure proper functioning of equipment and systems; Ensure the implementation and adherence to security and safety protocols; Collaborate with relevant authorities to address any security concerns; Prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other relevant data

Requirements

Proven record as a successful leader as an Assistant General Manager, Front Office Manager, Director of Finance, Director of Operations, or limited-service General Manager; At least 5 years of progressive hospitality experience in hotels; College degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality or Travel & Tourism Management; Hotel experience with a strong background in Front Desk Operation and Accounting; Exceptional leadership, communication, problem-solving abilities, and critical thinking skills; Flexibility to adapt to varying shifts, including weekends and holidays; A commitment to maintaining a positive and organized work environment

Nice to have

Hilton brand experience