Assistant General Manager

EōS Fitness is bold, upbeat, and motivating, both in its fitness routines and its work environment. Its Core Purpose is to create loyal, lifelong fans and exercise practitioners. The Assistant General Manager reports directly to the General Manager and is responsible for assisting with the Sales team as well as day-to-day tasks. The role involves creating connections with prospective members, facilitating their membership journey, and ensuring their success. Duties are subject to change under the discretion of management.

Responsibilities

Lead, coach, and train the Sales team to create a fun atmosphere, be great hosts, and be the hub for information for members, guests, and staff; Assist with the Sales team and day-to-day tasks; Ensure sales targets are met, particularly during weekends or when the General Manager is not present, by leading the team and driving sales initiatives; Focus on selling club memberships, individual memberships, fitness services, products, and programs; Oversee billing processes for memberships, monitor the sales process, and ensure timely follow-up with leads and prospects; Communicate goals, expectations, and procedures to staff members; Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas; Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols; Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly; Engage with members in a friendly and approachable manner, actively listening to their needs and providing clear and helpful responses; Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions

Requirements

2 years of customer service experience; 3-4 years of sales experience; 1 year of supervisory experience; Strong communication skills, both verbally and in writing; Excellent relationship building and influencing skills with people at all levels and in all functions; Strong detail orientation, systematic and thorough approach to problem solving, good time management, organizational, and record-keeping skills; Excellent MS Office skills; Must successfully pass background check; CPR certification required within 30 days of hire; Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public; Ability to bend routinely and repetitively to lift more than 40 lbs; Ability to access and operate the Company computer system, including preparing documents, entering data, and reading reports from a computer database or email system

Nice to have

Prior experience or strong interest in the fitness industry; Embraces the company's Core Values

Benefits

Highly energetic and collaborative team; Management team that cares about professional development; Free membership for you and one plus one family member; Discounted Personal Training and merchandise, including supplements; Employee referral program; Daily Pay offered; Competitive pay plus vacation, holiday, and sick pay (based on eligibility); Group Health, dental, vision, Supplemental Life, and Employee Assistant Program (based on eligibility); 401(k) with company matching (based on eligibility); Personal education growth options with Sophia Learning; Variable income opportunities including commission and bonus; Post training increase