Assistant General Manager- San Francisco

Industrious is the largest premium workplace-as-a-service provider. The Assistant General Manager role oversees 3 to 5 locations, with responsibilities spanning member experience, team leadership, P&L management, sales, and network-wide operational improvements.

Responsibilities

Directly manage a team of 1-3 Member Experience Managers; Account manage membership contract renewals, working in tandem with MxMs; Strengthen your team, build a culture of excellence and hospitality, and develop future leaders through coaching, performance management and hiring; Serve as the face of the business in your area by playing a hands-on role in sales, engaging in negotiations with large potential members, handling local PR requests and resolving challenging member relations issues; Assist the General Manager in the launch of new locations in your area; Collaboratively partner with your General Manager, marketing team, sales team, centralized operations team and other Assistant General Managers to support area goals and efficiencies; Analyze, report on and take action against key performance metrics including Net Promoter Score, Revenue and Profit vs. targets, Performance against Hospitality Standards, and Operational Consistency; Proactively identify and drive implementation of opportunities for improvement across unit operations; Perform on-the-ground coverage for team members while they are out on vacation; Supporting and overseeing 3 to 5 locations, maintaining a high quality customer experience, hiring and managing all Member Experience Associates, driving a healthy P+L, assisting in providing effective tours, and cultivating team development

Requirements

At least 3 years experience in multi-site operations management in hospitality, F&B, retail, coworking or other customer facing industries; Strong P&L and financial management skills; Proven people management and coaching skills in a multi-site environment; A passion for hospitality and creating exceptional customer experiences; Experience driving local marketing and sales initiatives; Excellent communication skills with the ability to comfortably handle difficult conversations; Willingness to travel to each location as needed

Benefits

Eligibility for quarterly and annual bonus opportunities based on individual and company performance totaling up to $14,000 per year; Heavily subsidized healthcare plans; Generous paid time off; Long-term incentive program; Wellness programs; Professional development grants; 401k plan