Assistant Manager

As Assistant General Manager, you'll support the overall commercial and operational performance of the club, helping to create a best-in-class experience for members while delivering key business objectives. You'll be responsible for driving results, maintaining high operational standards and developing a motivated team that consistently delivers outstanding service.

Responsibilities

Support the overall commercial and operational performance of the club, helping to create a best-in-class experience for members while delivering key business objectives; Drive results, maintain high operational standards and develop a motivated team that consistently delivers outstanding service; Coach, motivate and develop colleagues to achieve their full potential; Support recruitment, onboarding and retention of top talent; Deliver regular performance conversations and feedback; Help create a positive, energetic and high-performing team culture; Lead by example, demonstrating professionalism and accountability; Support delivery of all revenue streams including memberships, Personal Training and secondary spend; Drive sales performance through effective member engagement and conversion; Monitor and improve club KPIs and business performance metrics; Support local marketing activity and member growth initiatives; Identify opportunities to improve profitability and operational efficiency; Create an exceptional experience for every member, every visit; Build a welcoming and inclusive club environment; Resolve member queries and concerns with professionalism and urgency; Drive member retention through exceptional service standards; Ensure delivery of Everlast's member journey programmes and initiatives; Support the day-to-day running of the club; Ensure company processes, standards and initiatives are delivered effectively; Maintain exceptional standards of cleanliness, presentation and safety; Ensure compliance with company policies and procedures; Support Health & Safety compliance, risk management and pool plant operations where applicable; Take ownership of challenges and deliver practical solutions; Respond positively to change and support colleagues through it; Maintain high standards, even in a fast-paced environment; Act as a role model for professionalism, resilience and continuous improvement

Requirements

Previous leadership experience within fitness, leisure, hospitality or retail; Strong track record of leading teams and delivering business results; Excellent communication and interpersonal skills; Commercial awareness with the ability to influence performance; Passion for delivering exceptional customer experiences; Flexible approach to working patterns, including evenings, weekends and Bank Holidays

Nice to have

Level 2 Fitness Qualification; Experience working within a gym, health club or leisure environment; Knowledge of membership sales, retention and fitness operations; Pool plant and Health & Safety experience

Benefits

20% colleague discount across all Frasers Group brands; Free Everlast Gyms membership; Monthly recognition programmes including Everlast Champions and Frasers Group Champion; Fully funded development opportunities, including Level 3 and Level 5 Management & Leadership qualifications; Opportunities to develop fitness industry knowledge, including PT and Group Training pathways; Career progression opportunities within a growing business; Work within a high-performance culture that recognises and rewards success; Ongoing support, coaching and leadership development