Assistant Manager - Operations - Instawork Robotics Labs

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. Instawork’s on-demand labor marketplace is uniquely valuable for robotics and physical AI. We’re working with leading frontier labs to create the highest-quality, highest-diversity datasets for training robotics foundation models. Instawork Robotics is the human advantage in the robotics revolution. We are seeking a highly driven Assistant Manager – Operations to support and execute field data collection operations across multiple regions. You will coordinate Field Officers and Regional Coordinators, track daily targets, manage manpower and equipment deployment, and resolve operational issues in real time. Working closely with Pipeline, Inventory, Hardware, and QA teams, you will help ensure consistent, high-quality recordings are delivered every day.

Responsibilities

Lead end-to-end hiring and onboarding of operations team members; Build, mentor, and manage a high-performing team of operators and team members; Create career development plans and coaching programs to improve team effectiveness; Foster a culture of accountability, ownership, and continuous improvement; Design and implement training programs for new hires and existing team members; Develop, document, and continuously improve SOPs and operational playbooks; Ensure teams are equipped with the right tools, knowledge, and processes to perform efficiently; Drive adoption of AI tools, particularly ChatGPT and other productivity platforms, to improve operational effectiveness; Oversee day-to-day execution of task-based physical and data-driven workflows; Monitor operational KPIs, productivity metrics, and quality standards; Identify bottlenecks and implement scalable process improvements; Ensure timely delivery of operational commitments while maintaining high-quality standards; Review completed work regularly and provide corrective feedback where necessary; Act as the primary operational point of contact for customers and internal stakeholders; Manage relationships with large enterprise customers and strategic accounts; Prepare and deliver weekly business reviews, operational updates, presentations, and MIS reports; Communicate project progress, challenges, and recommendations to customers and leadership teams; Drive customer satisfaction through proactive communication and operational excellence; Ensure operational infrastructure, hardware, and tools are functioning effectively; Manage inventory, equipment allocation, and operational readiness across teams; Coordinate with internal teams to resolve operational issues quickly and efficiently.

Requirements

5+ years of experience in operations, account management, customer success, BPO, shared services, or technology-enabled operations; 2+ years of experience managing teams and leading people; Experience working in high-growth startups and scaling operations; Strong background in managing large enterprise accounts and customer-facing operations; Proven experience driving operational excellence in fast-paced environments; Excellent communication and presentation skills with the ability to interact confidently with senior stakeholders; Strong analytical mindset with experience creating reports, dashboards, and operational reviews; Hands-on approach with a willingness to dive deep into execution when required; Highly proficient with AI tools, particularly ChatGPT, and able to leverage them to improve productivity, problem-solving, and workflow design.

Nice to have

Experience in B2B SaaS, technology, operations, customer success, or enterprise services organizations; Experience managing large-scale operational teams; Familiarity with quality assurance frameworks and process improvement methodologies; Exposure to AI, data operations, annotation, content moderation, workflow management, or technology-enabled service delivery; Experience working with global customers and cross-functional teams.

Benefits

Lead a critical operations function powering innovative AI-driven initiatives; Build and scale a team from the ground up; Work directly with customers and leadership on high-impact projects; Opportunity to shape processes, systems, and operational strategy; Competitive compensation along with benefits such as commute and meals; Fast-paced, entrepreneurial environment with significant growth opportunities.