Assistant Operations Manager - Outbound Operations

FCP Euro is seeking an Assistant Operations Manager to help lead day-to-day fulfillment center operations in Milford, Connecticut. Reporting to an Operations Manager, this role is responsible for leading Team Leads and front-line associates to deliver strong results across safety, quality, productivity, labor efficiency, and customer experience. This is a hands-on leadership role for someone who knows how to run a fast-paced shift, coach people in real time, and make sound operational decisions under pressure. The Assistant Operations Manager will own execution within an assigned area or shift, ensuring volume plans are met, standards are followed, and teams are set up to perform at a high level every day. At FCP Euro, this role is more than warehouse supervision. Our fulfillment center is the final touchpoint in the customer journey, helping enthusiasts, professional technicians, and everyday drivers get the right European car parts quickly and reliably. We are looking for a strong people-first operator who can combine discipline, urgency, and accountability with a genuine commitment to team development and customer trust.

Responsibilities

Lead day-to-day fulfillment center operations for an assigned shift or functional area, ensuring safe, accurate, and efficient execution of the daily plan; Drive performance against key metrics including on-time shipments, productivity, quality, backlog, work-in-process, labor utilization, attendance, and customer-impacting defects; Build and adjust labor plans in real time based on volume, staffing, and operational constraints to keep the shift on plan; Coach, mentor, and develop Team Leads and front-line associates through clear expectations, in-the-moment feedback, and structured follow-up; Reinforce safety standards every shift and create an environment where safe behaviors, housekeeping, and compliance are non-negotiable; Lead daily huddles, shift handoffs, and communication routines that keep teams aligned on safety, volume, quality, and priorities; Own department-level execution of standard work and identify process gaps, bottlenecks, and opportunities to improve throughput and consistency; Review timecards, support payroll accuracy, monitor overtime, and help manage labor to plan and budget; Partner cross-functionally with Operations, Inventory, HR, Facilities, Safety, and other support teams to resolve issues and maintain operational readiness; Support weekends, nights, holidays, and extended hours as required by business needs

Requirements

4+ years of experience in fulfillment center, warehouse, distribution, or other operational leadership environments; Experience leading front-line teams in a fast-paced, high-volume operation; Proven ability to coach, mentor, and develop employees while holding teams accountable to performance and behavioral standards; Strong execution skills across safety, quality, productivity, labor planning, and customer-impacting metrics; Experience using warehouse management systems, operational reporting, and data to make decisions and drive results; Ability to balance competing priorities, stay calm under pressure, and adapt quickly in a changing environment; Effective communicator who can lead from the floor, partner cross-functionally, and escalate issues with clarity and good judgment; High level of ownership, follow-through, and bias for action; Flexible to work weekends, nights, holidays, and extended hours as needed; Proficiency with Google Workspace or Microsoft Office tools

Nice to have

Experience with scheduling, payroll/timecard review, attendance management, and overtime control preferred; Automotive experience is a plus, especially in automotive aftermarket, parts distribution, or other high-SKU environments

Benefits

Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees; Company HSA contribution; 120 hours of PTO, 40 hours of Paid Sick Time plus Company Holidays; 401k with Company deposit and match; Discounted prices on our catalog of European car parts