Assistant Restaurant Manager

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do and we are looking for a motivated Assistant Restaurant Manager ro help lead our team and develop a career with us.

We are seeking an enthusiastic and organised Assistant Restaurant Manager to join our dynamic team in Arana Hills, Australia. In this pivotal role, you will support the daily management of our restaurant operations, working collaboratively with the management team to deliver exceptional service and create a thriving workplace. You will play a crucial part in leading our team through busy service periods, fostering a culture of excellence, and ensuring every guest leaves with a memorable experience.

**Education and Certifications:**

- Food Safety Supervisor Certification (or equivalent) – desirable
- Hospitality or Restaurant Management qualification – desirable
- Current First Aid certification – desirable

Responsibilities

Arana Hills Location; Opportunities for progression to Restaurant Manager and beyond; $70 000 - $80 000 + super, based on experience; Lead and motivate front-of-house and kitchen teams during service periods, ensuring smooth operations and maintaining high standards of service delivery; Support the Restaurant Manager in staff recruitment, induction, training and development, fostering a supportive and inclusive team environment; Assist in roster planning and scheduling to ensure adequate staffing levels and fair distribution of shifts; Monitor and maintain food safety and hygiene standards in compliance with all relevant regulations and company policies; Proactively identify opportunities to enhance the guest experience and implement improvements across all service areas; Support inventory management, stock rotation and ordering processes to minimise waste and control costs; Utilise Point of Sale systems and other operational tools to process transactions, manage reservations and analyse performance data; Handle customer enquiries and complaints with empathy and professionalism, resolving issues promptly and decisively; Collaborate with the management team to analyse financial performance, track key metrics and contribute to achieving departmental targets; Maintain detailed records of incidents, staff performance and operational matters, ensuring transparency and accountability; Work flexibly, including evenings, weekends and public holidays, to support business requirements

Requirements

Proven experience leading and motivating teams in a busy, high-volume hospitality environment; Demonstrated ability to deliver exceptional customer service consistently; Excellent communication and interpersonal skills, with the ability to engage effectively with staff and guests; Strong organisational and time-keeping abilities, with meticulous attention to detail; Proficiency with Point of Sale systems and restaurant management software; Knowledge of food safety and hygiene practices, or willingness to obtain relevant certification; Experience in roster planning, staff scheduling and people management; Problem-solving and conflict resolution capabilities; Ability to work collaboratively within a team and support colleagues; Flexibility to work variable hours, including evenings, weekends and public holidays

Nice to have

Experience in financial analysis and budget management within a restaurant setting; Knowledge of inventory management and stock control systems; Experience in staff recruitment and induction processes; Familiarity with restaurant operations and procedures; Passion for continuous improvement and innovation in service delivery; Experience in analysing guest feedback and implementing service enhancements; Certification in hospitality management or food safety and hygiene