Assistant Spa Manager - The Wickaninnish Inn

Join our Spa Team as an Assistant Spa Manager where you have the opportunity to learn and grow in a Relais & Chateaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure's World's Best Hotels. The Ancient Cedars Spa is our haven of relaxation and well-being, a dedicated space for our guests to unwind and soak in the untouched beauty of the West Coast.

Responsibilities

Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards; Be true to the mission statements of the Inn and ensure Relais & Chateaux, Forbes and Wickaninnish service philosophies are followed; Lead by example and be a pro-active member of the Ancient Cedars Spa Leadership Team; Assist the Spa Manager in responsibility and accountability for Ancient Cedars Spa team members, and act as the Spa Manager when they are not there; Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members; Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including working space, storage space, and equipment; Be the contact person for guests who may require immediate assistance and follow up on guest concerns; Assist in administering Human Resources tasks within the department, including scheduling, training, submitting payroll, performance management and reviews; Assist in reviewing and implementing strategies to achieve the monthly budget for Ancient Cedars Spa; Assist and support the transition to new Spa Software program (SpaSoft), including creation and maintenance of new Standard Operating Procedures; Monitor the retail program within the spa, providing training, feedback and performance discussions to practitioners on retail sales; Work at the reception desk and cover treatments wherever required; Complete the Spa Manager's duties and responsibilities in their absence; Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa

Requirements

Willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards; Superior Human Resources, interpersonal, verbal and written communication skills; Superior organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills; The desire to lead a world-class spa team; Knowledge and/or comfort with standard operating financial statements, budgeting process, and effective cost management; The responsibility to plan, control the budget, and manage inventory; The responsibility to respond to inquiries or complaints and resolve problems; Flexibility to do shift work, including evenings, weekends and holidays; Previous experience as a Massage Practitioner, minimum 1000 hours in massage education; Minimum 2 years' management experience in a high-end, full-service luxury facility; Ability to make a commitment of 2 years to the position

Nice to have

Working knowledge of spa and property management systems, including Spa Soft and Maestro; Microsoft Word; Microsoft Excel