Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Responsibilities

Support Store Manager in sales, customer service, store appearance and store operations; Manage store during Store Manager's absence and when working opposing shifts; Lead store team members in servicing customers; Lead team members in providing excellent customer service to retail and professional customers; Supervise customer service levels on retail showroom; Ensure retail sales counter is adequately staffed during peak hours; Assist store manager in setting goals, feedback, coaching/mentoring, and training; Assist in hiring process by recruiting, interviewing, evaluating candidates; Ensure phone answered per policy; Process buy online/ship to store, hub, store-to-store transfers, and DC add orders; Utilize electronic outside purchase order ledger for special orders; Ensure retail returns/exchanges processed efficiently and refunds accurately; Invoice merchandise, core charges, warranties before product leaves store; Communicate Zipline messages and delegate Image Maker/merchandising tasks; Ensure compliance with company policies and work schedules; Perform opening/closing duties including day-end procedures, deposits, and security; Assist store manager in maintaining store building, parking lot, signage, hardware, equipment, and vehicles; Perform all other duties as assigned

Requirements

Sales Specialist Training; Assistant Manager Certification; RSS Certification

Nice to have

Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth