Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Responsibilities

Support the Store Manager in areas of sales, customer service, store appearance and store operations; Manage the store during the Store Manager’s absence and/or when working opposing shifts; Lead store team members in servicing customers; Lead store team members in providing excellent customer service to retail and professional customers; Supervise customer service levels on the retail showroom; Work with the store manager to ensure the retail sales counter is adequately staffed during peak hours; Assist the store manager in setting team member goals, coaching/mentoring team members, and ensuring team members complete training; Assist in hiring process by recruiting, interviewing, evaluating candidates; Ensure telephone answered according to company policy; Ensure buy online/ship to store, hub, store to store transfers, and DC add orders processed timely; Utilize outside purchase order ledger for special orders and outside purchases; Ensure retail customer returns and exchanges processed efficiently and refunds accurate; Ensure merchandise invoiced before leaving the store; Ensure Zipline messages communicated and Image Maker/merchandising tasks completed; Ensure team members comply with company policies, schedules, and timekeeping; Perform store opening/closing duties, day end procedures, deposits, security, alarms, and delivery vehicle checks; Assist with maintaining store building, parking lot, signage, hardware, equipment, and delivery vehicles

Requirements

Sales Specialist Training; Assistant Manager Certification; RSS Certification

Nice to have

Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates encouraged

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth