Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Responsibilities

Support the Store Manager in areas of sales, customer service, store appearance and store operations; Manage the store during the Store Manager’s absence and/or when working opposing shifts; Lead the store team members in servicing customers; Lead store team members in providing excellent customer service; Supervise customer service levels in the retail showroom; Ensure the retail sales counter is adequately staffed during peak hours; Assist the store manager in setting team member goals and providing feedback; Assist in the hiring process; Ensure telephone is answered according to company policy; Process buy online/ship to store, hub and store to store transfers; Ensure returns and exchanges are processed efficiently; Ensure merchandise is invoiced before leaving the store; Communicate Zipline messages and delegate merchandising tasks; Ensure team members comply with company policies; Perform store opening/closing duties; Assist in maintaining the store building, parking lot, and equipment; All other duties as assigned

Requirements

Sales Specialist Training; Assistant Manager Certification; RSS Certification

Nice to have

Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates encouraged

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth