Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers. Bilingual candidates encouraged to apply.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers; Supervise customer service levels on the retail showroom; Assist store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring training is current; Assist in hiring process by completing recruiting tasks, scheduling and participating in interviews, and evaluating candidates; Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner; Ensure telephone is answered according to company policy; Ensure retail customer returns and exchanges are processed efficiently and accurately; Ensure all merchandise is invoiced before product leaves the store; Ensure Zipline messages are communicated and Image Maker and merchandising tasks are completed; Perform all store opening/closing duties including day end procedures, deposits, security, and building checks; Assist store manager in maintaining store building, parking lot, signage, equipment, and delivery vehicles; All other duties as assigned

Requirements

Sales Specialist Training; Assistant Manager Certification; RSS Certification

Nice to have

Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth