Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers; Supervise customer service levels on retail showroom including team member execution on customer service programs; Work with store manager to ensure retail sales counter is adequately staffed, especially during peak hours; Assist store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring training is current; Assist in hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates; Make sure telephone is answered according to company policy; Ensure buy online/ship to store, hub and store to store transfers, and DC add orders are processed timely and customers contacted; Utilize electronic outside purchase order ledger to ensure special orders and outside purchases handled efficiently; Ensure retail customer returns and exchanges are processed efficiently, refunds issued accurately, returned merchandise processed correctly; Ensure merchandise, including core charges and warranties, invoiced before product leaves store; Ensure Zipline messages communicated and Image Maker and merchandising tasks delegated and completed; Make sure team members comply with company policies including work schedule and clocking in/out; Perform all store opening/closing duties including day end procedures, securing money/deposits, preparing bank deposits, security lights, locking doors, alarms, checking delivery vehicles; Assist store manager in maintaining store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles; All other duties as assigned

Requirements

Sales Specialist Training; Assistant Manager Certification; RSS Certification

Nice to have

Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth