Assistant Store Manager

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Responsibilities

Lead store team members in providing excellent customer service to retail and professional customers; Supervise customer service levels on the retail showroom, including team member execution on customer service programs; Work with store manager to ensure retail sales counter is adequately staffed during peak hours; Assist store manager in setting team member goals, providing feedback, coaching/mentoring, and ensuring training compliance; Assist in hiring process by recruiting, scheduling and participating in interviews, evaluating candidates; Ensure phone answered per company policy; Ensure buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed timely; Utilize electronic outside purchase order ledger for special orders; Ensure retail customer returns/exchanges processed efficiently and refunds issued accurately; Ensure merchandise, including core charges and warranties, is invoiced before leaving store; Ensure Zipline messages communicated and Image Maker/merchandising tasks completed; Ensure team members comply with company policies, schedule adherence, clock in/out; Perform store opening/closing duties, day end procedures, deposits, security; Assist with maintaining store building, parking lot, signage/lighting, computer hardware, service/test equipment, delivery vehicles; Perform all other duties as assigned

Requirements

Sales Specialist Training; Assistant Manager Certification; RSS Certification

Nice to have

Certified Parts Professional Certification; ASE Certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates encouraged to apply

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth