Assistant Store Manager - Osaka, Shinsaibashi Flagship Store

Reporting to the Store Manager, the Assistant Store Manager supports management in driving commercial activity, performance, and customer experience excellence. As an operational right-hand, they translate the strategic vision and action plans defined by the Store Manager into concrete daily actions on the ground, energize and develop the team, and ensure flawless execution of brand standards. Located in Osaka's Shinsaibashi district, the new flagship boutique opens in April 2027.

Responsibilities

Analyze daily performance indicators to boost sales and elevate customer experience; Propose and implement concrete action plans to optimize results and individual team member performance; Contribute to the preparation of regular feedback and action plans (products, clients, market) for HQ; Develop customer experience and drive loyalty-building actions (CRM) and local partnerships; Train and support the managerial team daily through regular coaching; Participate in recruitment and ensure the successful onboarding of new team members; Contribute to staff scheduling based on traffic and operating hours; Lead daily briefings and ensure information relay between management and the team; Oversee visual merchandising guidelines and maintain a flawless store environment; Oversee stock control, rolling inventories, and shrinkage prevention; Ensure compliance with internal procedures (checkout, security, HR) and oversee personnel administrative tracking

Requirements

Ability to solve complex problems with pragmatism; Diplomacy and firmness to ensure information relay between management and the team; Embodies Polène's values in all professional interactions; Agility & Decision-Making