Assistant Technical Services Manager (Hardlines)

We are SGS – the world’s leading testing, inspection and certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals.

Responsibilities

Lead and maintain the laboratory quality management system to ensure compliance with ISO 17025 and relevant accreditation requirements.; Plan and conduct internal audits and drive continuous quality improvement initiatives.; Ensure the integrity, accuracy and confidentiality of laboratory data and test reports.; Lead new test development, method improvement and R&D projects to support business growth.; Investigate and resolve customer complaints and implement corrective and preventive actions.; Manage and maintain the Laboratory Information Management System (LIMS).; Evaluate and manage external service providers and suppliers to ensure quality and compliance requirements are met.; Provide technical guidance and compliance support to internal teams and customers.; Lead team development, including recruitment, manpower planning, performance management and staff training.; Build and implement training and development plans aligned with business objectives and employee growth.; Support operational excellence and perform other duties as assigned.

Requirements

Bachelor's degree or above in Engineering, Science, Physics or a related discipline.; Minimum 5 years of relevant experience, experience in toy testing is an advantage.; Strong communication, interpersonal and customer service skills.; Mature, proactive and able to work independently.; Analytical, detail-oriented and solution-driven.; Strong troubleshooting and problem-solving skills.; Proficient in Microsoft Office applications.; Good command of spoken and written English and Chinese, including Mandarin.; Experience in testing, quality assurance, compliance or technical services is preferred.; Candidates with less experience will be considered for the position of Technical Service Executive.