Assistant Villa Manager

Constance Belle Mare Plage, a prestigious luxury resort in Mauritius, is seeking an experienced and organised Assistant Villa Manager. The role provides support to the Head of Service and departmental leadership, ensuring the seamless operation of villa accommodations and delivering exceptional guest experiences, including day-to-day villa management, coordination with various departments, and maintaining high standards of service excellence.

Responsibilities

Assist the Villa Manager in the efficient day-to-day operation of all assigned villas; Ensure villas are prepared and maintained to the required luxury standards prior to guest arrival and throughout the stay; Monitor the cleanliness, presentation, amenities, equipment and overall condition of villas; Conduct regular villa inspections and follow up on any deficiencies; Coordinate with relevant departments to ensure timely resolution of maintenance, housekeeping and service-related issues; Deliver highly personalised and discreet service to villa guests; Coordinate personalised amenities, celebrations, dining arrangements, activities, excursions and other guest requests; Handle guest concerns, complaints and special requests professionally and promptly; Follow up on guest feedback and ensure appropriate corrective action is taken; Assist the Villa Manager in leading, motivating and developing the Villa team; Supervise the team during daily operations and conduct daily briefings; Coach team members on service delivery, guest interaction and operational procedures; Provide regular feedback and identify training and development needs; Assist with performance management and disciplinary matters in accordance with company procedures; Maintain communication with Front Office, Housekeeping, Guest Relations, Butler/Villa Services, Food & Beverage and Engineering; Ensure compliance with the resort's standards, SOPs and brand/service requirements; Conduct regular quality checks of villas and associated service areas; Monitor inventory of villa amenities, guest supplies and operational equipment; Report damages, losses, maintenance requirements, hazards and incidents; Ensure guest privacy and confidentiality are maintained at all times

Requirements

Minimum 3 years' experience in villa, property, or hotel management within a luxury hospitality environment; Proven experience in staff supervision and team coordination; Strong organisational and time-keeping skills with the ability to manage multiple priorities; Excellent people skills and the ability to work collaboratively with diverse teams; Proficiency in hospitality management systems and property management software; Outstanding attention to detail and commitment to service excellence; Strong verbal and written communication skills in English; Demonstrated problem-solving abilities and initiative in addressing operational challenges; Knowledge of health, safety, and environmental standards in hospitality operations; Familiarity with luxury resort operations and guest service expectations; Ability to work flexibly, including weekends and public holidays as required; Professional demeanour and the ability to maintain confidentiality

Nice to have

Additional languages are desirable

Benefits

Well-being, career development and collaboration focus; Continuous learning and growth opportunities; Family spirit and mutual support; International career opportunities within a renowned luxury hospitality group; Commitment to environmental and societal contributions